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From the frame's home screen, go to Settings → Wi-Fi. Select your network and enter the password using the remote control. All models support 2.4 GHz. The LUX 10.4" and LUX 17" also support 5 GHz networks.

First, check that the frame is connected to Wi-Fi (the Wi-Fi icon should appear on screen). Then verify you sent to the correct @mypixstar.com address. If the problem persists, try restarting the frame by unplugging it for 30 seconds, then reconnecting.

Register your frame at pix-star.com/register within 30 days of purchase. You will need your order number and serial number (found on the back of the frame). Once registered, your warranty is automatically activated.

Ensure the power cable is firmly connected at both ends. Try a different power outlet. If the frame still does not respond after 60 seconds, please contact our support team — this may be a hardware issue covered under your 2-year warranty.

You can return your frame within 30 days of purchase for a full refund, no questions asked. Use the contact form above, select "Return / Refund" as the request type, and include your order number. Our team will send you a prepaid return label within 24 hours.

Go to Settings → System → Factory Reset on the frame, or use the reset button on the back of the unit (hold for 10 seconds with a pin). Note: this will delete all locally stored photos. Your cloud photos are not affected.

Yes. The frame will continue to display all previously received photos stored in its internal memory (8 or 16 GB depending on model). You can also load photos via USB or SD card without any internet connection.

From the web portal at pix-star.com, you can update the frame's Wi-Fi settings remotely. Alternatively, use the frame's Settings → Wi-Fi menu to select the new network. If you no longer have the remote, the reset method above will allow you to re-configure everything.